We are happy to see you on our web page www.wufkids.com (further in-text "web page"). The owner of the website is LTD "Divdesmit četri" (further in-text "company"), registration number 40003474058, address Kabiles street 37, Mārupe, Latvia. If you have any questions about the web page or terms & conditions, please contact us using Contact form or write to use email to address [email protected]. The content of the web page is the property of the company, copying or republishing any information must be confirmed by the company. All rights reserved.
To ensure easy and convenient shopping, we have prepared a distance contract (see below).
WUF KIDS team wishes you to enjoy shopping!
The owner of the web page SIA "Divdesmit četri" registration Nr. 40003474058, legal address Kabiles iela 37, Mārupe, Latvia from one side (further used "Seller") and the person who places the order (further used "Buyer") from other side concludes the following contract:
On this website, the seller of the goods offered is SIA "Divdesmit četri," registration number 40003474058, legal address Kabiles iela 37, Mārupe, Latvia, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:
- General Terms.
- The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the order placed on the internet store;
- A general description of the goods, composition, packaging, and delivery method are described individually for each product. The Seller informs that product information may be changed without notice;
- In cases where the ordered goods are not available or there are delivery problems, the Seller informs the Buyer within one working day;
- Product colors in real life may differ from what is seen on the internet due to monitor settings;
- Product prices for each product are reflected separately. The Seller informs that prices in the internet store are subject to change without notice;
- Ordering Goods.
- To place an order on the internet store, the Buyer selects the goods, their size or one of the available variations, and adds them to the shopping cart. To confirm the order, the Buyer selects the option - Order;
- The Buyer is personally responsible for the accuracy of delivery data;
- To make changes to the order, the Buyer must immediately inform the Seller of the changes using the contact form or by emailing [email protected];
- By ordering the goods, the Buyer confirms that they have read the product description, care instructions, and all information related to the specific product published in the product description;
- If the Buyer has any questions or uncertainties about ordering goods or order details, the Buyer should contact the Seller using the contact form or by writing to [email protected];
- The goods for the Buyer are reserved only after payment is made.
- Payment for Goods.
- When placing an order, the Buyer receives an invoice with the company's details and transaction details at the email address specified in the order;
- The invoice is prepared electronically and is valid without a signature;
- The Buyer makes payment for the order using a bank transfer or payment card / online banking;
- Commission fees (interbank commission, etc.) related to the transfer to the Seller are borne by the Buyer;
- The Seller begins the production of the order only if the Seller has received the money for the order in the Seller's bank account;
- The gift card number must be entered in the payment field - Discount code
- Goods Delivery
- The Seller delivers the order to the Buyer according to the delivery method chosen by the Buyer;
- The dispatch of goods takes place within 1-4 working days from the moment of payment for the order, in cases where a longer time is needed for the preparation of the order, the Seller informs the Buyer about it;
- In urgent cases where the Buyer requires faster dispatch/delivery, the Buyer informs the Seller to agree on the possibility of faster dispatch/delivery;
- Delivery costs depend on the delivery method chosen by the Buyer. Available delivery methods are:
- Delivery using OMNIVA / VENIPAK parcel locker, price - EUR 3.00 (free for orders over EUR 70 *);
- Delivery in the territory of Latvia using VENIPAK courier, price - EUR 5.00;
- Delivery in the territory of European Union countries using courier mail (DPD, DHL, EMS, etc.), price - EUR 15.00;
- Delivery outside the European Union territory by courier (DHL, DPD, EMS, etc.), price - EUR 30.00;
- Delivery of furniture and large goods in Latvia using VENIPAK - EUR 10.00 - EUR 30.00;
- Pickup at WUF KIDS store, Kr. Valdemāra iela 43, Rīga - free of charge.
- Free delivery with OMNIVA does not apply to goods that cannot be placed in a parcel locker, such as furniture.
In cases where the Buyer wants to receive the order using a different delivery method, this must be coordinated with the Seller;
In cases where the preparation of the order is delayed, the Seller immediately informs the Buyer about the delay in delivery of the order;
The Seller is not responsible for delays in the delivery of goods related to the delay of the chosen delivery service provider by the Buyer (Omniva, Express pasts, etc.).
If the Buyer wishes to return the ordered goods or exchange them, they may do so within 14 days from the moment of receiving the order in the following cases:
- The goods are not used;
- The goods are in the original packaging with original labels and in complete set;
- The goods are not soiled, wrinkled, or otherwise damaged;
For hygiene reasons, underwear, tights, socks, and hygiene items cannot be exchanged or returned.
To return the ordered goods, the Buyer completes the electronic Withdrawal Form - Withdrawal Form.
Costs associated with returning goods due to withdrawal are borne by the Buyer;
- The Seller refunds the money to the Buyer's within 14 days from the moment of receiving the goods;
- The refund is made using the same means of payment that the Buyer uses to purchase the goods;
In cases where the Buyer has requested changes to the goods, and they are produced based on an individual order, the Seller does not accept and does not change the goods. (MK 255 22nd point);
Goods ordered using a courier service cannot be exchanged, they can only be returned. Goods can be exchanged (size, print, etc.) only in the store at Kr. Valdemāra iela 43, Rīga.
By concluding a distance contract, the Buyer has familiarized themselves with the right of withdrawal as well as the conditions for filling out the withdrawal form.
By using the right of withdrawal, the Buyer must send the goods to Omniva parcel locker - Mārupe RIMI, Daugavas iela 29 parcel locker, indicating the telephone number 25155483 or deliver them to the store at Kr. Valdemāra iela 43, Rīga, LV-1010. (Please fill out the withdrawal form in advance);
In case the goods returned by the Buyer were purchased with a gift card, in case of using the right of withdrawal, the Buyer will be provided with a gift card for the value of the returned goods;
- The 14-day right of withdrawal begins from the moment when the goods are delivered to the customer. In the case of the delivery method chosen - picking up the goods in the store, the right of withdrawal period begins from the moment when the customer receives an invitation to pick up the goods and it is ready.
- According to the law, the right of withdrawal cannot be exercised by a legal entity
We take responsibility that your private information (name, surname, delivery address, etc.) will not be disclosed to third parties, except in cases where it is requested by law enforcement agencies.
For the purpose of processing orders, accounting, and organizing the delivery of products, the Seller may request the following personal data from you: name, surname, address, telephone number, and email.
The Seller's accounting is provided by the accounting firm SIA Granteles, which has access to your data and uses it only to ensure legally correct accounting for the Seller.
The Buyer's provided data are stored on the website developer's platform, the Seller's computer, and the email address [email protected]. The data are protected and can only be accessed with a secure password.
The storage period for Buyer's data is 5 years.
The Buyer has the right to access their data, request data deletion, correct their data, request data processing to be stopped, object to data processing, and withdraw consent.
We respect your privacy and will never use your data for purposes that could limit your privacy.
- By agreeing to the terms, the Buyer agrees to receive notifications and emails from the Seller. The Buyer has the right to opt out of receiving emails and notifications at any time by sending an email to [email protected] or by choosing the "Unsubscribe" option in the notification or email.
If you have any questions, we will be happy to answer them.
Usage terms updated on 19.04.2020.